Shipping & Returns

Free Shipping and Returns Australia-wide

 

At Bhumi, we pride ourselves in hassle free Shipping & easy Returns for all Bhumi products.

 

  • FREE Shipping & Returns on All Orders (across Australia)

 

  • EXPRESS Shipping (across Australia) for a flat rate of $13.95

 

  • FREE International Shipping on All Orders above $99

 

 

Fast Delivery

Orders are shipped by Australia Post - over 99% of orders

arrive in 2-5 business days

30-Day Return

If you are not 100% satisfied with your purchase,

feel free to return within 30 Days of receiving the goods

Online Support

help@bhumi.com.au

1300 MY BHUMI (1300 692 486)

FAQs

Are there any shipping costs?

Bhumi products are shipped for FREE within Australia. Orders will be shipped to you by Australia Post through Standard Eparcel. Please allow 2-5 business days for your package to arrive.

 

When your order is fulfilled and on its way to you, you will receive an Australia Post tracking number for your reference...so you can follow your order's journey.

 

Do you offer Express shipping?

Bhumi products can be shipped via EXPRESS within Australia for a flat rate of $13.95. Orders will be shipped to you by Australia Post through EXPRESS Eparcel. Please allow 1-2 business days for your package to arrive.

 

When your order is fulfilled and on its way to you, you will receive an Australia Post tracking number for your reference...so you can follow your order's journey.

 

Do you offer International shipping?

Bhumi products are shipped for FREE to all countries for orders above $99.

 

Orders below $99, Bhumi products can be shipped for a flat rate of $19.95 to all countries.

 

Orders will be shipped to you by Australia Post International Express or a Courier Service of our choosing. Please allow 5-10 business days for your package to arrive.

 

When your order is fulfilled and on its way to you, you will receive an Australia Post tracking number for your reference...so you can follow your order's journey.

 

Please note that we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country.

These charges must be paid by the recipient of the parcels.

When will my items arrive?

Orders will be shipped to you by Australia Post through Standard Eparcel. Please allow 2-5 business days for your package to arrive.

 

When your order is fulfilled and on its way to you, you will receive an Australia Post tracking number for your reference...so you can follow your order's journey.

 

Please note - during promotions (or sales) most orders will arrive in our usual time frame of 2-5 days, however due to high volumes during this time, some shipments may take up to 10 business days to be despatched.

We appreciate your patience during these times.

When will my preordered items arrive?

Our preorders allow you to order selected items early, at a discounted price and avoid missing out.

 

Delivery times for preorders may vary by 2 - 4 weeks from the estimated delivery date.

Can I make a change to my order?

Unfortunately, we are unable to cancel or make any changes (including address changes, changes to colours and/or sizes and adding or removing items) to any orders after your order is placed. This is due to our 3rd party fulfilment centre typically processing the items for your order within a few minutes of the order being received.

 

However, once your order is received, you can exchange or return any item per our returns policy. We apologise for any inconvenience this may cause.

How can I return an item?

We take a lot of pride in offering you quality products that are ethically made from certified organic cotton. However, if for some reason you are not 100% satisfied with your purchase, please contact us via email on help@bhumi.com.au strictly within 30 Days of receiving the goods. Once the goods are returned in their original condition (unworn and unwashed) you are able to receive an Exchange on the item or a Store Credit or Refund.

 

If you do choose to return an item, we will arrange to send you a pre-paid return label (within Australia). In case you choose for an exchange will also send you the replacement item(s) at no additional cost to you.

 

What is the timeframe for processing my return?

All Returns will be processed within 15-20 business days of receipt with the Return's Department. For refunds, you will receive an email notification once processed and for exchanges you will receive an email notification for tracking purposes.

Can I return my international order?

For return shipping on international orders, we are unable to reimburse for international return shipping charges. We recommend when returning the goods to the Bhumi Returns Department to a courier that provides tracking details

to ensure timely tracking and processing of the returned item(s).

 

For the Bhumi Returns Department Address (for International Returns), please contact us via email on help@bhumi.com.au

 

 

How do you wrap and ship orders?

At Bhumi we believe in less is more.  We've removed all unnecessary packaging and with our boxes, that lovingly go out to you, we use recycled boxes, eco friendly ink and plastic free tape.

Where are my orders shipped from?

All Bhumi orders are hand wrapped and packed with love in our Melbourne Fulfilment Centre.

Contact Us

For all enquiries, please email us at:
help@bhumi.com.au