We want you to love what you ordered! You can return or exchange items within 30 days of delivery, as long as they're unused, unwashed, and still have their original tags and packaging.

This policy applies to purchases made on www.bhumi.com.au. For purchases made in Australia, we provide a prepaid return label at no cost to you. For international orders, return shipping is at the customer's own expense.

How to start a return or exchange

Head to our Returns & Exchanges portal and follow the prompts. Domestic customers will receive a prepaid e-Parcel label by email, simply print it before you send your parcel back.

You're also welcome to bring online orders into our Collingwood or Byron Bay stores, where our friendly retail team will sort out your return or exchange in person.

Exchanges

Exchanging your order for a different size or colour is free. Switching to a different item may involve a price difference.

Don't want to wait? Choose an Instant Exchange and we'll ship your replacement right away, no need to wait for your original item to arrive back with us. A temporary hold is placed on your payment method, which is only charged if your original item isn't returned within 14 days of lodging the exchange, or doesn't meet our return conditions.

If your item was purchased on sale and your preferred replacement is no longer available, you'll receive store credit plus 10% instead.

Before washing or using any bedding items, please make sure you're happy with the size, colour, and fabric, each item ships in a Bhumi Bedding Bag so you can check it first. For hygiene reasons, we can't accept bedding that's been washed, worn, or used. Sheet sets, quilt cover sets and pillow cases must be returned as complete sets.

Your Kapok Pillow Inserts arrive snug in a recycled poly bag, which keeps it fresh and in perfect condition. You can feel the firmness of your Kapok Pillow Insert right through its recycled poly bag. To keep every pillow fresh and hygienic for the next person, we can only accept returns when the bag is still on.

Prefer credit or a refund over an exchange? Store credit comes with an extra 10% to spend on your next order. Store credit doesn't expire, and it isn't transferable or redeemable for cash at any time. 
Refunds go back to your original payment method within 5–7 business days. Haven’t received your refund? Please contact our customer experience team at help@bhumi.com.au and we will look into this for you. 

All purchases made during our sale are eligible for exchange or store credit only (no refunds). 

Last Chance items are final sale and can't be returned, exchanged, or refunded for change of mind, so please choose carefully.

We’re sorry if something isn’t right with your order. Please lodge a return through the portal with a photo of the issue (fault or incorrect item), and we'll sort out a replacement as quickly as we can. 

In some cases we may ask you to keep the faulty item rather than return it. If this applies, we'll let you know. You're welcome to repurpose or dispose of it mindfully, whichever works best for you.

Every return is inspected before restocking, so a small fee may apply:

Store credit: no fee applies

Exchange: $10 AUD (we cover return postage on purchases made within Australia)

Refund (change of mind): $10 AUD

Faulty, damaged, or incorrectly supplied items, or anything covered by Australian Consumer Law, never incur a restocking fee.

Bhumi does not cover the cost of international returns. Please contact us on Help@bhumi.com.au for return instructions. We recommend when returning the goods to the Bhumi Returns Department to use postage or courier that provides tracking details to ensure timely tracking and processing of the returned item(s).