Bhumi takes a lot of pride in offering you quality products that are ethically made from certified organic cotton. If for some reason you are not 100% satisfied with your purchase, or require different sizing options, you can submit a return within 30 days of receiving the goods. We will provide a pre-paid return label so you can send back any unwashed and unused items. 

• All items must be returned in their original condition, with all original packaging and tags attached.
• Purchases made during a Sale Period are eligible for store credit or exchange only.
• Products marked as Last Chance are Final Sale and cannot be returned, exchanged, or refunded for change of mind. Please choose carefully before purchasing.
• Before unfolding, using, or washing any Bedding items, please ensure you are completely satisfied with your selection, including the size, colour, and fabric.
• All Bedding products are packaged in a matching Bhumi Bedding Bag (identified by a side tag), allowing you to verify the size, colour, and fabric feel before use.
• Due to hygienic reasons, we are unable to accept returns of any items that have been washed, worn, or used.
• Our returns department have the right to reject any returns that are not complete sets (Sheet Sets, Quilt Cover Sets or 2 Pack underwear sets)
• We are unable to retroactively honour any Sale discounts on previously purchased items.

In-Store Returns

You can return your purchase to any Bhumi store within 30 days, provided it is unworn, unwashed, and in its original packaging. In-store purchases can be returned or exchanged at the same store where they were purchased. If you're unable to return to the original store, please contact us at help@bhumi.com.au and we'll assist you with a return. Online purchases can be returned to either our Byron Bay or Collingwood store for an exchange or store credit, provided they meet our Returns Policy. 

Please note that exchanges are subject to store stock availability. If your preferred item is unavailable, our team can help you place a new online order from the store.

Online Exchanges

Bhumi offers Instant Exchanges through our returns portal, allowing you to secure your preferred replacement item before returning your original purchase.

When selecting an Instant Exchange, your replacement item will be processed and shipped immediately. A temporary authorization may be placed on your payment method and will only be charged if the original item is not returned within the specified return window.

All Instant Exchanges remain subject to our standard Returns Policy. Returned items must be in their original condition, with all packaging and tags attached, and must not have been washed, worn, or used.

If your original item is not returned within the required timeframe, or does not meet our return conditions, the authorized payment method may be charged for the replacement item.

All online exchanges are subject to stock availability. If your item was purchased on sale and your preferred exchange item is no longer available, we will issue a store credit plus an additional 10%, in accordance with our Sale Returns Policy.

• If you choose to receive a store credit instead of a refund, we will add an additional 10% bonus to the credited amount as our gift to you.
• Your store credit has no expiry date and will be available in your Bhumi customer profile on our website. 
• Store credit can be applied as payment toward future purchases at checkout. If you are eligible for a refund and prefer this option, the refund will be processed to your original payment method in accordance with our Returns Policy.
• Original Shipping costs are non refundable. 

Please note that store credit is non refundable. 

At Bhumi, every returned item is carefully inspected to ensure it meets our quality standards before it can be returned to stock. This process involves quality assessments, inventory management, repackaging where required, and additional warehouse handling.For approved change-of-mind returns, a restocking fee may apply to help cover these operational costs. Any applicable fee will be communicated to you before your return is processed and will be deducted from your refund or store credit.

• Store Credit: No restocking fee applies.
• Exchange: A $10.00 AUD restocking fee applies. We will provide a complimentary pre-paid return shipping label and will cover the postage cost of sending your exchange item to you.
• Refund (Change of Mind): A $10.00 AUD restocking fee applies to all approved change-of-mind refunds

A restocking fee will never apply to products that are faulty, damaged, incorrectly supplied, or where a remedy is required under Australian Consumer Law.

Returns will be processed up to 10 business days from receipt with the Returns Team.

For exchanges, you will receive an email notification of your exchange order & shipping confirmation for tracking purposes. Any store credit will be confirmed via email and available in your Bhumi customer profile to apply to future orders. Any refund will be confirmed via email, and will be processed against your original payment method.

Bhumi does not cover the cost of international returns. Please contact us on Help@bhumi.com.au for return instructions. We recommend when returning the goods to the Bhumi Returns Department to use postage or courier that provides tracking details to ensure timely tracking and processing of the returned item(s).