FAQs

Any questions?
We've got you covered...
ORDERS
RETURNS & EXCHANGES
WASH & CARE TIPS
SHIPPING
PAYMENT OPTIONS
ABOUT BHUMI
OUR PRODUCTS
GIFT CARDS
CONTACT US
ORDERS
Can I make a change to my order?

Unfortunately we may be unable to cancel or make any changes (including address changes, changes to colours and/or sizes and adding or removing items) to any orders after your order is placed. This is due to our 3rd party fulfilment centre typically processing the items for your order shortly after the order being received.

However once your order is received, we can organise a return if still required. We apologise for any inconvenience this may cause.

Is my item In Stock or on Preorder?

When selecting your products to add to cart, unless your item has PREORDER NOW, the item is in stock and ready to dispatch within 3 business days.

Preorders allow you to secure new and back in stock items ahead of time (so you don't miss out). For preorders you will be shown the shipping date to expect your ordered item to arrive with you.

Please note delivery times for preorders may sometimes vary by 2 - 4 weeks from the anticipated delivery date.

How will I know if an item I would like to purchase is ‘Out Of Stock’?

If an item is out of stock it will state OUT OF STOCK at the time of adding the item to your cart. You can select the EMAIL ME WHEN AVAILABLE to receive notification once this item returns to stock, or as always email us at help@bhumi.com.au if you would like to enquire further about an Out of Stock item and ask about future availability of the item.

How do you wrap and ship orders?

At Bhumi we believe in less is more. We've removed all unnecessary packaging and with our boxes, that lovingly go out to you, we use recycled boxes, eco friendly ink and plastic free tape.

Do you offer gift wrapping?

Unfortunately at this time we are unable to offer this, this is due to limitations at our Fulfilment Centre. Thank you for understanding.

But don't worry, we do not add any order invoices or reference to pricing within our parcels.

RETURNS & EXCHANGES
What is your return policy?

Bhumi takes a lot of pride in offering you quality products that are ethically made from certified organic cotton. However, for some reason if you are not 100% satisfied with your purchase, or require different sizing options, you can submit a return within 30 days of receiving the goods for either an exchange, a store credit, or a refund. A refund is not available for items purchased during our sales.

Items must be returned in their original condition. Any washed, worn or altered products will deem your return invalid.

We would greatly appreciate, before unfolding/using/washing Bedding items, to make sure you are 100% satisfied with the Bedding chosen - our Bedding is packaged in their own matching Bhumi Bedding Bag (with a tag at the side) to allow you to see the size, colour and fabric feel.

For items purchased at our Byron Bay or Collingwood stores, returns and exchanges can be organised either directly at the store purchased, or reach out to us at help@bhumi.com.au and we will organise a pre-paid returns label for you to post your items to our Returns Dept. Note: Please bring a copy of your order confirmation email as proof of purchase.

For items purchased online, these cannot be returned in our Byron Bay or Collingwood stores. Reach out to us at help@bhumi.com.au and once your Return is approved you will receive a pre-paid returns label (Aus postage only) to download. The label can be printed and attached to your parcel to drop it off at your post office. Or your Post Office can also scan the attachment and print it for you that way, just show the label on your phone / tablet at the post office.


PLEASE NOTE:

- If you are returning a Set (eg Quilt Cover Set, Sheet Set or PJ Set) or 2 Pack (eg Underwear, Baby Blankets) all items in the Set/Pair must be returned together in their original condition.

- If you are returning items purchased as part of a Bundle (or a 3 Pack or 6 Pack), individual items within the bundle may be returned for an exchange or store credit. Refund is only available where the entire Bundle is returned in their original condition.

- Items gifted within a Free Gift with Purchase offer are not eligible for a return. If any of the item/s purchased to receive this free gift are returned, then the Free Gift must also be returned in their original condition.

How do I organise a return?

To initiate your Bhumi return or exchange, please email us directly at help@bhumi.com.au

Do you charge for return shipping?

For returns and exchanges within Australia you will not be charged postage. Once your submission is approved you will receive a pre-paid Returns label to send your return item(s) back.

Who do I contact if I have a question about a return?

You can contact our Customer Experience Team at help@bhumi.com.au to answer any questions you may have on your return.

You can also refer to our Returns and Exchanges page FAQs which may answer any of your questions.

WASH & CARE TIPS
Do I need to wash my Bhumi products before use?

Feel free to use all Bhumi products straight away. As we use no chemicals, you do not need to wash before use.

However with our Linen Bedding, to assist with the settling in process we recommend you put them through a cold wash first.

See our Wash & Care Guide on specific fabrics and products here.

How do I wash and care for my Bhumi Products?

All Bhumi products are easy to care for. We recommend washing colours separately using cold/warm water gentle wash cycle and to line dry. The use of bleaching agents may damage the colours, so we don’t recommend using any bleaching agents.

See our Wash & Care Guide on specific fabrics and products here.

SHIPPING
WHERE ARE BHUMI ORDERS SHIPPED FROM?

All Bhumi orders are packed with love and dispatched from our Melbourne Fulfilment Centre.

Orders (except preorder items) dispatch within 3 days. This timeframe excludes weekends & Victorian Public Holidays.

Domestic orders will be shipped to you by Australia Post through Standard eParcel. Please allow approx 2-5 business days for your package to arrive once dispatched by our Team.

WHAT ARE MY SHIPPING OPTIONS WITHIN AUSTRALIA?

At Bhumi we offer:

- FREE Standard Shipping (across Australia) for orders above $99. Orders below $99 - flat rate of $9.95

- FREE EXPRESS Shipping (across Australia) for orders above $499. Express Post orders below $499 - flat rate of $13.95

- FREE International Shipping on orders above $249. International orders below $249 - flat rate of $19.95

DO YOU OFFER INTERNATIONAL SHIPPING?

International orders are shipped for FREE to all countries for orders above $249. Orders below $249, Bhumi products can be shipped for a flat rate of $19.95 to most countries.

Your Order will be shipped to you via Australia Post International or a Courier of our choosing. Please allow 3-5 business days for your package to arrive.

Please note that we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country and these charges must be paid by the recipient of the parcels.

Refer to following country duties thresholds or refer to your government website for duties and taxes thresholds:

UK - £135

USA - US$800

Canada - CAD$20

Singapore - S$400

New Zealand - NZ$1000  

 

Will I be charged duties & taxes on my International order?

As we ship all orders from our Australian warehouse, any customs duties and taxes for orders that may apply over the customs threshold will be charged once the parcel reaches its destination country and these charges must be paid by the recipient of the parcels.

Refer to following country duties thresholds or refer to your government website for duties and taxes thresholds:


UK - £135

USA - US$800

Canada - CAD$20

Singapore - S$400

New Zealand - NZ$1000  

HOW CAN I TRACK MY ORDER?

When your order is fulfilled and on its way to you, you will receive an email with your Tracking details so you can follow your order's journey.

PAYMENT OPTIONS
What are my payment options?

We accept Visa, MasterCard, American Express, PayPal and Afterpay as methods of payment.

All transactions are processed on-line using our secure on-line payment system.

Can I make a purchase in my local currency?

You can complete your purchase in the following currencies based on your shipping location - AU, NZ, US, CAD, EUR, GBP, SDG

How do I use my Bhumi Gift Card or Store Credit?

Look for the gift card or discount code section at checkout, where you can apply your unique code. This will then automatically discount from your total.

Any remaining credit can still be used towards any future purchases, using the same unique code.

How do I use my Bhumi Discount Code?

Look for the gift card or discount code section at checkout, where you can apply your discount code. This will then automatically discount from your total.

NB: Discount codes cannot be used with any other Offers, or during Promotions/Sales where items are already discounted at this time.

ABOUT BHUMI
What is the inspiration behind the name Bhumi?

Bhumi means ‘Mother Earth’ in Sanskrit. Protecting and giving back to the world we live in is an integral part of Bhumi, therefore we chose Bhumi as the name of our company.

Our mission is to be the home for sustainable bedding, bath and clothing that reflect the natural beauty around us and provides the building blocks for greening your life and home.

At Bhumi, everything we offer is designed to comfort, nurture, revive and sustain - to help you turn your home into a blissful sanctuary. All of our products are designed with respect for the Earth and sustainable design and manufacturing practices.

From where does Bhumi source organic cotton? And why?

Currently Bhumi sources all of its organic cotton from India (and organic Linen from Belgium). India, along with Turkey, is among the largest organic cotton producers in the world. For our required quality, volume and scale, we have chosen India as the destination to import organic cotton. India has one of the longest and respected textile traditions in the world, which means it provides us access to some of the highest quality production facilities in the world that comply with Global Organic Textile Standard (GOTS) and Soil Association requirements.

Not only does organic cotton have a low environmental impact, but also it is also soft, gentle and durable than standard cotton making it a natural choice for all our products.

Choosing organic cotton brings the intrinsic beauty of nature into your home without the presence of any nasties (toxic chemicals, GMO, etc.) and allows you to enjoy the purest form of cotton as nature intended it to be … also knowing it was ethically made in adherence to the strictest environmental standards from seed to shelf.

Watch our Seed to Shelf process video here

What are the benefits of organic cotton?

Organic cotton is produced without the use of harmful chemicals, insecticides and pesticides. It does not use genetically modified seeds, nor does it use any toxic dyes, bleaches or finishes. Overall, this results in organic cotton having a low environmental impact and is also soft, gentle and more durable than standard cotton.

To put the environmental impact in a little bit of perspective, regular cotton accounts for roughly up to 25% of global insecticide releases, out of which a lot is classified hazardous by the World Health Organisation - organic cotton uses no hazardous insecticides or pesticides.

Following are the 5 key benefits of certified organic cotton production for the planet

  1.  Give control to farmers, not GM companies - Organic farmers don't have their choices controlled by GM companies
  2.  Eliminate hazardous synthetic pesticides - Organic cotton doesn't use dangerous pesticides, protecting farmers' lives and the environment
  3.  Help farmers feed their families - Organic cotton enables farmers to grow other crops for food and income
  4.  Save precious water - Organic cotton uses less water, preserving a scarce and precious resource for the future
  5.  Combat climate change - Organic cotton farming uses less energy and healthy organic soils store more carbon.

What does Global Organic Textile Standard (GOTS) mean?

The Global Organic Textile Standard (GOTS) is recognised as the leading processing standard for textiles made from organic fibres worldwide. It defines high-level environmental criteria along the entire supply chain of organic textiles and requires compliance with social criteria as well. Independent third party certification is required for the whole supply chain. It enables legitimate ‘organic’ claims to be made on final products.

The International Working Group on Global Organic Textile Standard is comprised of four reputed member organisations, namely OTA (USA), IVN (Germany), Soil Association (UK) and JOCA (Japan), which contribute to the GOTS, together with further international stakeholder organisations and experts, their respective expertise in organic farming and environmentally and socially responsible textile processing.

For more information on Global Organic Textile Standard (GOTS), click here

Why does Bhumi Support Fairtrade cotton?

Fairtrade ensures a respect for the social, economic and labour rights of farmers and workers along the entire supply chain. It encourages sustainable farming practices, protects the environment and improves the quality of health and well being for farmers and workers.

Fairtrade enables the funding of community projects - the building of schools, health clinics, the building of wells for access to clean water, and education and training in business and agriculture.

By supporting fairtrade practices, Bhumi ensures a respect for the social and economic rights of the entire supply chain, including the farmers that are behind each product.

Are all Bhumi purchases Carbon Neutral and how do we know this?

Yes, Bhumi strives to minimize the carbon emissions required to make and transport our products. For unavoidable emissions, we invest in projects that reduce global carbon emissions and reverse the effect of climate change.

You will receive your carbon neutral certificate after every purchase made. You can learn more information about your purchase via your certificate emailed.

Are all Bhumi products vegan?

Yes - all our products are 100% vegan. We do not use or support the use of any animal products from "harvest to shelf". We believe in compassion to all sentient beings.

OUR PRODUCTS
What products does Bhumi sell?

Here at Bhumi, we provide 100% organic Bedding, Bath, Sleepwear and Apparel - including Underwear and Basics, in a range of Adults and Children sizing.

Bedding is as per Australian sizing, and can be purchased as Sets, Separates, or Bundles.

What is thread count? Should it affect my buying decision?

Thread count is the number of horizontal and vertical threads in 1 square inch of woven cotton. Contrary to popular belief, higher thread count doesn’t necessarily translate into higher quality – the quality of the product depends directly on the weaving process and the quality of the yarn used.

Apart from the marketing 'gimmicks' (creative counting or double counting of threads), this concept may sometimes be confusing for consumers - the analogy we like to use to illustrate this point is of healthy vs. unhealthy hair. 50 strands of unhealthy hair or 100 strands of unhealthy hair is still considered unhealthy hair. More strands of unhealthy hair do not improve the underlying hair quality. The same is true for cotton and thread count.

Simply put - 

1. We don’t recommend paying more dollars just for higher thread count

and

2. Make sure you are not falling into the marketing 'gimmicks' of thread count

You can read more in our Blog: Thread Count: What Is It and What Is the Best Thread Count for Sheets?

Note: The weight or thread count of our products can be found on individual product pages.

How should I choose the Bedding to suits my sleep type?

Bhumi has every sleep type covered!

What is Sateen?
Our sateen fabric is glossy, luxurious, soft and known to resist wrinkling – it carries colours well.

What is Linen?
The airy, lived-in feel of our linen makes for a wonderful night's sleep.

What is Percale?
Our percale fabric is crisp, soft and feels smooth and cool against the skin.

What is Jersey?
Think of your favourite T–shirt that’s soft, comforting and slightly stretchy. Well, that's what jersey feels like. It's also a knit fabric, so it drapes easily and is very easy to maintain.

What is Flannelette?
Our flannelette fabric is soft woven and is slightly milled or raised. It is perfect for cooler temperatures – or for those who love the extra warmth.


Please email us at help@bhumi.com.au if you would like further information by the Team to help you work out which fabric may be the right one for you in delivering the ultimate sleep experience.

What type of dyes are used in all Bhumi products?

All the dyes we use are low impact fibre reactive in an environmentally sensitive facility. We don’t use any chrome (or fasteners) in the process. All our prints and fabrics are dyed using water based dyes (inks), which is free of ammonia, chlorine bleach and toxic heavy metals. Adhering to the Global Organic Textile Standards (GOTS) during the manufacturing process ensures sustainable use and treatment of water used in the dyeing process. Also, all our products, including the dyes are formaldehyde free and are finished in accordance with the Global Organic Textile Standards (GOTS).

Will the colour on screen match exactly how it will look in person?

We’ve worked really hard to make sure that the colours of the products you are viewing match what you receive. However as you can understand variations may occur depending on an individual's device and brightness of screen.

However if your order arrives and you feel the colour/fabric is not quite as you had hoped, feel free to contact us straight away and we can assist with a return of the item (within 30 days of its arrival in its original condition) - refer to our Returns and Exchanges page.

Does Bhumi supply fabric swatches/samples?

Unfortunately Bhumi is currently unable to a supply swatch/sample booklet of our range of colours/fabrics. We also are not able to supply a tiny sample of fabric as our products are produced outside of Australia, so we currently do not have access to the material in its raw form (only as a product).

However if you do order, once it arrives and you feel the colour/fabric is not as you had hoped, feel free to contact us straight away and we can assist with a return of the item within 30 days of its arrival in its original condition) - refer to our Returns and Exchanges page.

Is your Bedding suitable for international sized mattresses and duvet covers?

All Bhumi bedding is currently per Australian sizing.

Please refer to the product size guide on each product page or take a peek here

GIFT CARDS
DOES BHUMI SELL GIFT CARDS?

Absolutely! e-Gift Cards are able to be purchased as $50, $100. $250 or $500. Once purchased your Gift Card will be emailed to you which you can then print out or pass onto the recipient (lucky things).

Gift Cards can be found here.

 

NB: Should Bhumi suspect any fraud relating to a Gift Card, Bhumi may refuse to redeem the Gift Card or cancel the redemption of the Gift Card.

How do I redeem my Gift Card?

Look for the gift card section at checkout, where you can apply your unique code. This will then automatically discount from your total.

Any remaining credit can still be used towards any future purchases, using the same unique code.

These can also be redeemed in our stores.

How do I check my Gift Card balance?

Please reach out to the Team at help@bhumi.com.au for support.

CONTACT US
Who do I contact for any questions?

If you have any questions regarding your order or any other questions you can email our Bhumi Customer Experience Team at help@bhumi.com.au