FAQs

Frequently Asked Questions

Meaning Of Bhumi

What does Bhumi mean?

Bhumi means ‘Mother Earth’ in Sanskrit. Protecting and giving back to the world we live in is an integral part of Bhumi, therefore we chose Bhumi as the name of our company.

 

Our mission is to be the home for sustainable bedding and clothing that reflect the natural beauty around us and provides the building blocks for greening your life and home.

 

At Bhumi, everything we offer is designed to comfort, nurture, revive and sustain - to help you turn your home into a blissful sanctuary. All of our products are designed with respect for the Earth and sustainable design and manufacturing practices.

 

From where does Bhumi source organic cotton? And why?

Currently, Bhumi sources all of its organic cotton from India. India, along with Turkey, is among the largest organic cotton producers in the world. For our required quality, volume and scale, we have chosen India as the destination to import organic cotton. India has one of the longest and respected textile traditions in the world, which means it provides us access to some of the highest quality production facilities in the world that comply with Global Organic Textile Standard (GOTS) and Soil Association requirements.

 

Are all Bhumi products vegan?

Yes - all our products are 100% vegan. We do not use or support the use of any animal products from "harvest to shelf". We believe in compassion to all sentient beings.

 

Benefits of Organic Cotton

What is organic cotton?

Organic cotton is produced without the use of harmful chemicals, insecticides and pesticides. It does not use genetically modified seeds, nor does it use any toxic dyes, bleaches or finishes. Overall, this results in organic cotton having a low environmental impact and is also soft, gentle and more durable than standard cotton.

 

To put the environmental impact in a little bit of perspective, regular cotton accounts for roughly up to 25% of global insecticide releases, out of which a lot is classified hazardous by the World Health Organisation - organic cotton uses no hazardous insecticides or pesticides.

 

What are the benefits of certified organic cotton for the planet?

Following are the 5 key benefits of certified organic cotton production for the planet

 

  1. Give control to farmers, not GM companies - Organic farmers don't have their choices controlled by GM companies

 

  1. Eliminate hazardous synthetic pesticides - Organic cotton doesn't use dangerous pesticides, protecting farmers' lives and the environment

 

  1. Help farmers feed their families - Organic cotton enables farmers to grow other crops for food and income

 

  1. Save precious water - Organic cotton uses less water, preserving a scarce and precious resource for the future

 

  1. Combat climate change - Organic cotton farming uses less energy and healthy organic soils store

more carbon

 

Where are Bhumi products made?

Bhumi's products are made in India, and currently, Bhumi sources all of its Organic Cotton from India.

 

India, along with Turkey, is among the largest organic cotton producers in the world. For our required quality, volume and scale, we have chosen India as the destination to import Organic Cotton. India has one of the longest and respected textile traditions in the world, which means it provides us access to some of the highest quality production facilities in the world that comply with Global Organic Textile Standard (GOTS) and Soil Association requirements.

 

Certifications & Fairtrade

Why does Bhumi use certified organic cotton?

At Bhumi, everything we offer is designed to comfort, nurture, revive and sustain - to help you turn your home into a blissful sanctuary. Choosing organic organic brings the intrinsic beauty of nature into your home without the presence of any nasties (toxic chemicals, GMO, etc.) and allows you to enjoy the purest form of cotton as nature intended it to be … also knowing it was ethically made in adherence to the strictest environmental standards from seed to shelf.

We are committed to providing contemporary designs with the best possible cotton fabric available anywhere in the world. So, we only ever use 100% certified organic cotton. Not only does organic cotton have a low environmental impact, but also it is also soft, gentle and durable than standard cotton making it a natural choice for all our products.

 

Watch our video here

 

Why does Bhumi support Fairtrade cotton?

Fairtrade ensures a respect for the social, economic and labour rights of farmers and workers along the entire supply chain. It encourages sustainable farming practices, protects the environment and improves the quality of health and well being for farmers and workers.

 

Fairtrade enables the funding of community projects - the building of schools, health clinics, the building of wells for access to clean water, and education and training in business and agriculture.

 

By supporting fairtrade practices, Bhumi ensures a respect for the social and economic rights of the entire supply chain, including the farmers that are behind each product.

 

Watch our video here

 

What does Global Organic Textile Standard (GOTS) mean?

The Global Organic Textile Standard (GOTS) is recognised as the leading processing standard for textiles made from organic fibres worldwide. It defines high-level environmental criteria along the entire supply chain of organic textiles and requires compliance with social criteria as well. Independent third party certification is required for the whole supply chain. It enables legitimate ‘organic’ claims to be made on final products.

 

The International Working Group on Global Organic Textile Standard is comprised of four reputed member organisations, namely OTA (USA), IVN (Germany), Soil Association (UK) and JOCA (Japan), which contribute to the GOTS, together with further international stakeholder organisations and experts, their respective expertise in organic farming and environmentally and socially responsible textile processing.

 

For more information on Global Organic Textile Standard (GOTS), click here

 

Fabrics We Create

What is Sateen?

Our sateen fabric is glossy, luxurious, soft and known to resist wrinkling – it carries colours well.

 

What is Linen?

The airy, lived-in feel of our linen makes for a wonderful night's sleep.

 

What is Percale?

Our percale fabric is crisp, soft and feels smooth and cool against the skin.

 

What is Jersey?

Think of your favourite T–shirt that’s soft, comforting and slightly stretchy. Well, that's what jersey feels like. It's also a knit fabric, so it drapes easily and is very easy to maintain.

 

What is Flannel?

Our flannel fabric is soft woven and is slightly milled or raised. It is perfect for cooler temperatures – or for those who love the extra warmth.

 

What is your sleep type?

Bhumi has every sleep type covered!

 

Please refer to our popular blog article What is your sleep type? to help you work out which fabric may be the right one for you in delivering the ultimate sleep experience.

 

Does Bhumi supply fabric swatches/samples?

Unfortunately Bhumi is currently unable to a supply swatch/sample booklet of our range of colours/fabrics. We also are not able to supply a tiny sample of fabric as our products are produced outside of Australia, so we currently do not have access to the material in its raw form (only as a product).

 

However if you do order, once it arrives you feel the colour/fabric is not as you had hoped, feel free to contact us straight away and we can assist with a return of the item (within 30 days of its arrival in its original condition) for an exchange for another style/colour/fabric or store credit or refund.

 

Dyes We Use

What type of dyes are used in all Bhumi products?

All the dyes we use are low impact fibre reactive in an environmentally sensitive facility. We don’t use any chrome (or fasteners) in the process. All our prints and fabrics are dyed using water based dyes (inks), which is free of ammonia, chlorine bleach and toxic heavy metals. Adhering to the Global Organic Textile Standards (GOTS) during the manufacturing process ensures sustainable use and treatment of water used in the dyeing process. Also, all our products, including the dyes are formaldehyde free and are finished in accordance with the Global Organic Textile Standards (GOTS).

 

Will the colour on screen match exactly how it will look in person?

We’ve worked really hard to make sure that the colours of the products you are viewing match what you receive. However as you can understand variations may occur depending on an individual's device and brightness of screen.

 

However if your order arrives and you feel the colour/fabric is not quite as you had hoped, feel free to contact us straight away and we can assist with a return of the item (within 30 days of its arrival in its original condition) for an exchange for another style/colour/fabric or store credit or refund.

 

The Myth Behind Thread Count

What is thread count? Should it affect my buying decision?

Thread count is the number of horizontal and vertical threads in 1 square inch of woven cotton. Contrary to popular belief, higher thread count doesn’t necessarily translate into higher quality – the quality of the product depends directly on the weaving process and the quality of the yarn used.

 

Apart from the marketing 'gimmicks' (creative counting or double counting of threads), this concept may sometimes be confusing for consumers - the analogy we like to use to illustrate this point is of healthy vs. unhealthy hair. 50 strands of unhealthy hair or 100 strands of unhealthy hair is still considered unhealthy hair. More strands of unhealthy hair do not improve the underlying hair quality. The same is true for cotton and thread count.

 

Simply put -

 

  1. We don’t recommend paying more dollars just for higher thread count

and

  2. Make sure you are not falling into the marketing 'gimmicks' of thread count

 

Watch our video here

 

The weight of each product can be found on individual product pages.

 

Wash Care

How do I protect my Bhumi products?

All Bhumi products are easy to care for - machine washable. We recommend washing colours separately using cold/warm water and line dry. The use of bleaching agents may damage the colours, so we don’t recommend using any bleaching agents.

 

Do I need to wash my Bhumi products before use?

Feel free to use all Bhumi products straight away. As we use no chemicals, you do not need to wash before use.

 

However with our Linen Bedding, to assist with the settling in process we recommend you put them through a cold wash first.

 

See our Wash & Care Guide here.

 

Bhumi Gifts

Does Bhumi sell Gift Cards?

Absolutely! E-Gift Cards are able to be purchased from $25 - $500. Once purchased your Gift Card will be emailed to you which you can then print out or pass onto the recipeint (lucky things).

 

Gift Cards can be found here.

 

Payment Options

What are my payment options?

We accept Visa, MasterCard, American Express, PayPal and Afterpay as methods of payment.

All transactions are processed on-line using our secure on-line payment system.

 

How do I use my Bhumi Gift Card or Store Credit?

Look for the gift card/store credit section at checkout, where you can apply your unique code. This will then automatically discount from your total.

 

Any remaining credit can still be used towards any future purchases, using the same unique code.

 

Your Bhumi Order

Who do I contact if I have questions?

If you have any questions, feedback or sales enquiries, send us an email at: help@bhumi.com.au

 

How will I know if an item I would like to purchase is ‘Out Of Stock’?

If an item is out of stock it will state ‘Sold Out!’ at the time of adding the item to your cart. You can sign up for the 'Back in Stock - Email When Available' notification or as always email us if you would like to inquire further about an Out of Stock item and ask about future availability of the item.

 

How do you wrap and ship orders?

At Bhumi we believe in less is more. We've removed all unnecessary packaging and with our boxes, that lovingly go out to you, we use recycled boxes, eco friendly ink and plastic free tape.

 

Do you offer gift wrapping?

Unfortunately at this time we are unable to offer this, this is due to limitations at our fulfilment centre. Thank you for understanding.

 

But don't worry, we do not add any order invoices or reference to pricing within our parcels.

 

Can I make a change to my order?

Unfortunately, we are unable to cancel or make any changes (including address changes, changes to colours and/or sizes and adding or removing items) to any orders after your order is placed. This is due to our 3rd party fulfilment centre typically processing the items for your order shortly after the order being received.

 

However, once your order is received, you can exchange or return any item per our returns policy. We apologise for any inconvenience this may cause.

 

Preorders

Why do you do preorders?

Preorders allow you to secure new and back in stock items ahead of time (so you don't miss out) at a discounted price.

 

How do I know if my product is on preorder?

All shipping timeframes can be found on the product page when selecting your choice of size/colour. This will explain if the item is available to ship 'same or next day' or if it has a preorder date attached.

 

In addition, once you have placed your order, the lovely Bhumi team will send you an email confirmation with the item(s) shipping date.

 

When will my preorder arrive?

This will depend on the product, all shipping timeframes can be found on the product page when selecting your choice of size/colour.

 

Please note delivery times for preorders may vary by 2 - 4 weeks from the estimated delivery date. All current preorder product delivery timelines can be found here - Preorder Delivery Timeline Information.

 

International orders - if you order an in-stock item in addition to your preordered item, all products will be shipped together on the preorder ship by date. If you would like us to ship the in-stock items separately please contact the Bhumi Team at: help@bhumi.com.au

 

How do I know when my preordered item is on its way?

You will receive an email with tracking information as soon as your preordered item is on its way to you.

 

Domestic Shipping

Where are orders shipped from?

All Bhumi orders are packed with love in our Melbourne Fulfilment Centre.

 

When will my order arrive?

Bhumi products are shipped for FREE within Australia. Orders will be shipped to you by Australia Post through Standard Eparcel. Please allow approx 2-5 business days for your package to arrive.

 

When your order is fulfilled and on its way to you, you will receive an Australia Post tracking number for your reference...so you can follow your order's journey.

 

'Ships Same or Next Day' - this timeframe excludes Public Holidays and during any Bhumi promotions (which may add an extra 2-3 days to the departure date from Bhumi).

 

Please refer to our Shipping & Return policy here.

 

Do you offer Express shipping?

Bhumi products can be shipped via EXPRESS within Australia for a flat rate of AUD $13.95. Orders will be shipped to you by Australia Post through EXPRESS Eparcel. Please allow 1-2 business days for your package to arrive.

 

When your order is fulfilled and on its way to you, you will receive an Australia Post tracking number for your reference...so you can follow your order's journey.

 

International Shipping

Where are my orders shipped from?

All Bhumi orders are packed with love in our Melbourne Fulfilment Centre.

 

Do you offer international shipping?

Bhumi products are shipped for FREE to all countries for orders above AUD $249.

 

Orders below AUD $249, Bhumi products can be shipped for a flat rate of AUD $19.95 to all countries.

 

Orders will be shipped to you by DHL Express or a Courier Service of our choosing. Please allow 3-5 business days for your package to arrive.

 

When your order is fulfilled and on its way to you, you will receive a tracking number for your reference...so you can follow your order's journey.

 

'Ships Same or Next Day' - this timeframe excludes Public Holidays and during any Bhumi promotions (which may add an extra 2-3 days to the departure date from Bhumi).

 

Please note that we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country.

 

These charges must be paid by the recipient of the parcels.

 

Delivery Timeframes

Bhumi's current delivery timeframes can be found here

 

Exchanges & Returns

What is Bhumi’s return policy?

We take a lot of pride in offering you quality products that are ethically made from certified organic cotton. However, for some reason if you are not 100% satisfied with your purchase please contact us at help@bhumi.com.au within 30 days of receiving the goods.

 

The Bhumi Team can then assist with a return of the items in their original condition for either an exchange, store credit or refund.  

 

If you choose a store credit we will add an additional 10% to the store credit for you.

 

If you choose an exchange we will send you the replacement at no additional cost.

 

For return shipping on international orders, we are unable to reimburse for international return shipping charges. We recommend when returning the goods to the Bhumi Returns Department to use courier that provides tracking details to ensure timely tracking and processing of the returned item(s).

 

For the Bhumi Returns Department address (for International Returns), please contact us via email on help@bhumi.com.au

 

During a Buy 1 Get 1 Free offer the lowest priced item is deemed the free item. If a customer returns any of the items purchased, for a refund, they must also return the free item for this to be valid. Free items cannot be returned for a credit.

 

Please refer to our Shipping & Return policy here.

 

Note: Face Masks - due to the nature of the product, this item cannot be returned. Thank you for your understanding.

 

Reviews

We've shipped over 250,000 products to happy customers across the world. These reviews are collected by a third-party and verified against actual purchase data to ensure integrity.

 

Read from over 5000+ Customer Reviews here.

 

Wholesale & Trade

Does Bhumi offer Wholesale?

Our wholesale engagement model is simple - just let us know which products / styles you are interested in along with the quantities, plus your budget and we can prepare a quote for your review within 24 hours - the quote will include the applied wholesale discount depending upon the overall quantities. All items ship from our Australia Post warehouse in Melbourne.

 

Does Bhumi offer Trade Discount?

Yes. Our Trade Program offers special pricing across the Bhumi range and is best suited for smaller projects (independent interior designers or property owners outfitting one to five rooms).

 

Feel free to have a look at our Wholesale and Trade program to see which would suit you best.

 

If you wish to discuss further reach out to us at help@bhumi.com.au

 

Collaborations

Is Bhumi open to collaborations?

Absolutely, we love working with influencers, journalists, designers, brands, bloggers and media whose ethos and values align with ours.

 

If conscious living, organic lifestyle, toxic free living, sustainability, fair trade, caring for the Earth and Her People are all important to you, we would love to chat further.

 

Have a read of our Collaboration page here. In addition free to chat with us at help@bhumi.com.au

 

Contact Us

For all enquiries, please email us at:
help@bhumi.com.au


Size Guide